Skip to main content
All CollectionsTroubleshooting
"Invalid Resolution" / "No Camera"
"Invalid Resolution" / "No Camera"

Solve camera and connectivity issues

Loola Support avatar
Written by Loola Support
Updated over 3 years ago

Before continuing if you see a "No Camera" message in the Studio:

Please make sure that all programs that might be using your camera/microphone (such as OBS/vMix, etc.) are closed and then please click on the "Try again" button.

If that still doesn't help, please refer to the remaining of this article:

"Invalid Resolution" and "no camera" errors may be a result of an unsupported video source, or resolution, as well as a connectivity issue.
Typically, if you can see your camera in the browser before going live, and get an error only when trying to go live - this is a connectivity issue.
We recommend to first test for camera compatibility and then check for any connectivity issues.
​ 

Camera compatibility

Test your video/audio sources and supported camera resolutions:
https://loola.tv/camtest/

Connectivity

Some popup blockers and firewalls prevent Loola from working properly.
Use the following link to test your browser connectivity:
https://test.webrtc.org/?turnURI=turn%3Aturn.loola.tv%3A80&turnUsername=janususer&turnCredential=januspwd&stunURI=stun%3Aturn.loola.tv%3A80

Your test results should look similar to what's shown here:

If both the UDP and TCP tests fail, and/or the Relay Connectivity test, then you may not be able to use Loola.
This is typically resolved by disabling/changing firewall rules that are blocking UDP packets, and/or STUN/TURN protocols, as well as disabling any popup blockers.
Loola uses port 80 for both STUN and TURN handshake (should be open by default in most firewalls). 

Did this answer your question?